Approve an unpaid walk-in and issue a QR

Sometimes a guest arrives before their payment has cleared. You can approve them at the door and issue an entry QR right away, then reconcile the payment afterwards.

Find the registration

Open Check-in for the event and search by name or email. Unpaid registrations show a Payment pending badge.

The check-in list with a pending registration highlighted.

Approve unpaid entry

Open the registration and choose Approve unpaid entry. This records who approved it and when, so the override is auditable.

Issue the QR

Once approved, the entry QR is generated immediately. The guest can be scanned in like anyone else, and the registration stays flagged until payment is settled.

Note — Approving unpaid entry doesn’t mark the payment as received. Settle or waive the balance from the registration later so your numbers stay accurate.